{"id":4643,"date":"2017-11-15T16:59:33","date_gmt":"2017-11-15T16:59:33","guid":{"rendered":"https:\/\/www.itone.cloud\/projects\/helpdesk\/"},"modified":"2023-10-21T21:00:50","modified_gmt":"2023-10-21T21:00:50","slug":"helpdesk","status":"publish","type":"avada_portfolio","link":"https:\/\/www.itone.cloud\/en\/projects\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"

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Help Desk<\/h2><\/div>
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We support our clients on all suppporto requests that come to the SPOC (single point of contact), and all calls are handled by our staff both on-site and remotely. The tools used are the best of technologies that help both us and the client to quickly resolve unforeseen issues<\/p>\n<\/div>

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Contact Us<\/span><\/a><\/div><\/div><\/div>
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Help !<\/h2><\/div>
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Practical help for all IT issues. We offer an organized and efficient team !<\/p>\n<\/div>

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Efficiency<\/h2><\/div>
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People’s satisfaction is the best result we achieve. With smart working increasingly present in workplaces and the nomadic nature of many professionals, having efficient support has become a “must have”<\/p>\n<\/div>

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Report<\/h2><\/div>
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For all companies and It managers, it is critical to have clear, simple reports that quantify effort and subsequent cost management<\/p>\n<\/div>

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Service management is done with constant reporting and management of contractual SLAs (service level agreements).This ensures service with high quality and security of issue resolution<\/p>\n<\/div>

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Activities handled by the Help Desk service<\/h3><\/span>
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All verification, trobleshooting, user contact, documentation\/procedure activities are all handled by our in-house staff, a guarantee of quality and certain results<\/p>\n<\/div>

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    Install: operating system installation management, hardware installation,.<\/div><\/li>
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    Move: physical movement of devices from one location to another.<\/div><\/li>
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    Add: adding sw, applications,peripherals of all kinds.<\/p>\n<\/div><\/li>

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    Change: software change, OS upgrade,etc.<\/p>\n<\/div><\/li><\/ul>

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    SERVICE INFO<\/p>\n<\/div>

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    Response within SLAs<\/span> 98%<\/span><\/div>
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    efficiency in responses<\/span> 93%<\/span><\/div>
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    customer satisfaction 2021<\/span> 97%<\/span><\/div>
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    NORMAL HOURS.<\/p>\n<\/div>

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    Service hours<\/strong><\/td>\n9:00 – 18:00<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

    OFFICE LINE<\/span><\/p>\n<\/div>

    +39 031 5476100<\/span><\/h3><\/div><\/div><\/div>

    EMERGENCY<\/span><\/p>\n<\/div>

    +39 031 5476100<\/span><\/h3><\/div><\/div><\/div>

    WORKING HOURS.<\/span><\/p>\n<\/div>

    9:00am – 6:00pm<\/span><\/h3><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4250,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"portfolio_category":[],"portfolio_skills":[],"portfolio_tags":[217],"class_list":["post-4643","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_tags-management-en"],"_links":{"self":[{"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/avada_portfolio\/4643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/avada_portfolio"}],"about":[{"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/types\/avada_portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/comments?post=4643"}],"version-history":[{"count":8,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/avada_portfolio\/4643\/revisions"}],"predecessor-version":[{"id":4687,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/avada_portfolio\/4643\/revisions\/4687"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/media\/4250"}],"wp:attachment":[{"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/media?parent=4643"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/portfolio_category?post=4643"},{"taxonomy":"portfolio_skills","embeddable":true,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/portfolio_skills?post=4643"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/www.itone.cloud\/en\/wp-json\/wp\/v2\/portfolio_tags?post=4643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}