Help Desk

We support our clients on all suppporto requests that come to the SPOC (single point of contact), and all calls are handled by our staff both on-site and remotely. The tools used are the best of technologies that help both us and the client to quickly resolve unforeseen issues

Help !

Practical help for all IT issues. We offer an organized and efficient team !

Efficiency

People’s satisfaction is the best result we achieve. With smart working increasingly present in workplaces and the nomadic nature of many professionals, having efficient support has become a “must have”

Report

For all companies and It managers, it is critical to have clear, simple reports that quantify effort and subsequent cost management

Service management is done with constant reporting and management of contractual SLAs (service level agreements).This ensures service with high quality and security of issue resolution

Activities handled by the Help Desk service

All verification, trobleshooting, user contact, documentation/procedure activities are all handled by our in-house staff, a guarantee of quality and certain results

  • Install: operating system installation management, hardware installation,.
  • Move: physical movement of devices from one location to another.

  • Add: adding sw, applications,peripherals of all kinds.

  • Change: software change, OS upgrade,etc.

SERVICE INFO

Response within SLAs 98%
efficiency in responses 93%
customer satisfaction 2021 97%

NORMAL HOURS.

Service hours 9:00 – 18:00

OFFICE LINE

+39 031 5476100

EMERGENCY

+39 031 5476100

WORKING HOURS.

9:00am – 6:00pm